English for Efficient Customer Service

by Instructor (4.5)

Course Overview

Business English Basic Job Skills

Description

What topics are covered?

Introducing customer service vocabulary

Using the right tenses for customer service

Making suggestions and responding to suggestions

Making small talks and follow up conversations in English

Important presentation skills in customer service

How to make a successful conversation with the customer on the phone

Rising and falling intonations

Using the right phrases for clarifying and explaining or for checking comprehension

Formal and informal emails for customer service

Using passive voice for customer service

Using conditionals for customer service

Responding to complaints

Problem solving strategies

Outputs

Course Objectives :
To help participants:

• explore the principles of effective customer service
• make a good first impression through the appropriate tone, eye-contact, and body language.
• Use business expressions and vocabulary to communicate in a clear, polite and diplomatic way.
• adapt to different situations: face to face, telephone calls, or written communication.
• Use successful strategies to deal with unexpected problems and cross-cultural issues with confidence.
• Develop useful skills to deal with complaints and inquiries promptly and professionally.

Course Outline:

1. Leading Professional Conversations.
2. Using Diplomatic and Professional Tone.
3. Using Polite Expressions.
4. Handling Complaints.
5. Dealing with Challenging Customer Service Situations.

Course Information

Course Type

Classroom

Price

Contact for Pricing

Duration

12 hours

Level

Pre-Intermediate

Contact

+974 33433354

Location

Qatar, Doha

Language

English

Provider

EduTec